PLEASE NOTE: This product is intended for culinary uses only: cooking, baking, and other human food applications.

Free Shipping Does Not apply to melt-able items like chocolates during the summer (May – Sept).

Shipping Domestic:

• DHL Parcel services are picked up by DHL but delivered to you by your local post office (3-7 business days)
• UPS Ground (2-7 business days), 3 Day Select (3 business days), 2-Day Express (2 business days), Standard Overnight Express (1 business day)
• We ship to all contiguous states, APOs, FPOs, Alaska, Hawaii, Puerto Rico.

Shipping International:

• DHL Parcel Delivery for International orders.
• Please note that on International orders ONLY, we:
  • Are NOT responsible for delays or lost shipments
  • Are NOT responsible for additional duties or taxes or charges
  • Do NOT ship perishables
  • Do NOT offer returns or exchanges or refunds
  • Do NOT ship to all countries. We DO ship to Canada and UK and a few select other countries. Please email us at support@olivenation.com to check whether we ship to a particular country.

 PLEASE NOTE:

• These estimates are NOT guarantees of delivery.
• Please add 1 day for order handling time.
• Bulk & Wholesale orders generally ship 3-5 days after order date.
• Our USPS shipments are picked up and managed by DHL Express service. In some parts of the country this may lead to a 1 day delay.
• We are unable to re-route packages once they have left our premises.
• We will issue a refund for the order amount less shipping and handling fees when the package is returned to us by the carrier.
• All non-perishable orders are shipped from Avon, MA.
• Prices are based on total weight of the package and destination (Distance from Boston).
• Orders are shipped after payments are received/cleared from the credit card issuing bank or PayPal or Amazon. Typically, the payments are received/cleared instantaneously, however, in some rare cases with PayPal or Amazon, the payment does not clear for a few days. In those few situations, the shipments are held until the payment clears. We thank you in advance for your patience.

Return Packages to Address Below:

Please INCLUDE a copy of your original receipt and all packaging materials.

All refund requests are processed after our returns department (see address above) inspects and verifies the condition of the item(s). Please allow approximately 7 to 10 business days from when we receive your return for your refund to be processed and up to 30 days (depending upon your billing cycle) for the credit to appear on your credit card bill.

Please return your item(s) with all of its original packaging and materials. Please include an order number for us to expedite your refund or return request. If you have any questions, please contact us.

Please pack your items carefully to ensure that they are not damaged while in transit.

Please notify us of missing packages or damaged packages within 5 days of the arrival/delivered date posted on the carrier web site based on the tracking number. While we will work with the carrier to search/retrieve lost packages, we are not responsible for lost or damaged packages if not notified within the time mentioned.